AB
Allan B

1 reviews | Active since Jun 2011

24 Dec 2020, 08:12

Zero Respect Zero Service

In Jul this year I sent a mail to Beame advising that my Beame app was showing a thumbs down on their unit. I never heard a word back from them. I again messaged them recently regarding the same issue to which I did receive a response. They advised that there was an issue with the unit and that it needed to be replaced. So for almost 6 months my vehicle was not being monitored by Beame, yet I was being charged monthly! They made arrangements to fit a new unit at 07:30 this morning 24 Dec 2020. I advised them that we are extremely busy so please be here on time as we will be leaving for work It is now 08:03 and STILL no Beame tech ! This shows me that Beame has no respect for me as a client for over 5 years.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply24 Dec 2020, 08:44
Official
Good day Allan,

Thank you for raising your concern.

Kindly accept our apologies for the late arrival of the technician.  We can confirm that the technician is on site at the moment.

Assuring you of our best intentions at all times.

Suntré Smal
Manager: Consumer Services
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AB
Allan B's update29 Dec 2020, 10:31
Reviewer Update
Thank you for your response. The new unit has been fitted, but if my vehicle had of been ****** between Jul and 24 Dec, you would not have been able to find my vehicle because you ignored my previous mail advising the issue with the thumbs down on the the app.