ZM
Zamalinda M
1 reviews | Active since Sept 2019
02 Nov 2023, 14:19
Zero Customer service
The service is terrible. I had been requesting a tracker installation certificate for weeks, tried to use all platforms, the online, whatsapp platform and tried sending an email. There is no response. I eventually decided to cancel my policy, they still deducted money from my account, despite my cancellation.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
02 Nov 2023, 15:52Good Day Zamalinda Mashaba ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Cancellation Department.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Cancellation Department.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Nov 2023, 15:52
Official
Good Day Zamalinda Mashaba ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Cancellation Department.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Cancellation Department.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
03 Nov 2023, 07:41Good Day Zamalinda Mashaba ,
We confirm that our Retention Consultant has been in contact with you and thereof emailed through confirmation of cancellation.
Regards,
Customer Care Department
***
We confirm that our Retention Consultant has been in contact with you and thereof emailed through confirmation of cancellation.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Nov 2023, 07:41
Official
Good Day Zamalinda Mashaba ,
We confirm that our Retention Consultant has been in contact with you and thereof emailed through confirmation of cancellation.
Regards,
Customer Care Department
***
We confirm that our Retention Consultant has been in contact with you and thereof emailed through confirmation of cancellation.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
03 Nov 2023, 07:42Good Day Zamalinda Mashaba ,
We confirm that our Retention Consultant has been in contact with you and thereof emailed through confirmation of cancellation.
Regards,
Customer Care Department
***
We confirm that our Retention Consultant has been in contact with you and thereof emailed through confirmation of cancellation.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Nov 2023, 07:42
Official
Good Day Zamalinda Mashaba ,
We confirm that our Retention Consultant has been in contact with you and thereof emailed through confirmation of cancellation.
Regards,
Customer Care Department
***
We confirm that our Retention Consultant has been in contact with you and thereof emailed through confirmation of cancellation.
Regards,
Customer Care Department
***