1 reviews | Active since Jun 2012
ZERO Customer care
<p>I made a call to enquire about my account, I was assisted by some clueless lady who put me on hold for 20min thereafter just terminated my call.</p> <p>I tried again to call and my line was never picked up.</p> <p>I am incorrectly billed for a car I no longer own and my current car details are incorrect.</p> <p>How will my car be searched and found if my details were incorrectly loaded in the system.</p> <p>I am very dissapointed with Mix Telematics for such unproffesionalism and terrible customer care s****s expirienced.</p>
Dear bethuel.pete
We hereby acknowledge your post and have noted the content.
We sincerely apologise for the inconvenience caused and thank you for allowing us the opportunity to rectify this matter.
I refer to your discussion with our Customer Retentions Department and confirm that corrective action has been taken.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear bethuel.pete
We hereby acknowledge your post and have noted the content.
We sincerely apologise for the inconvenience caused and thank you for allowing us the opportunity to rectify this matter.
I refer to your discussion with our Customer Retentions Department and confirm that corrective action has been taken.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***