IL
Irma L
1 reviews | Active since Jul 2023
15 Jul 2023, 20:33
You won't rob this Pensioner
I gave Mix Telematics 1 months notice to terminate my contract I had with them ( this was for my car's alarm system which I had not used once during the 10 year period that I had diligently paid for 10 yrs)
Not a single courtesy call from them durin g this period or a reduction in monthly fees!!!!
Now after more than 1 yr of termination of the contract you still want to squeeze a further R339.00 from a pensioner. Shame on you.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
17 Jul 2023, 09:48Good Day Irma H Lewis,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We apologies to the unfortunate service received the matter has been escalated to Accounts Department to assist with the inquiry logged.
We will be contact with you to provide feedback.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply17 Jul 2023, 09:48
Official
Good Day Irma H Lewis,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We apologies to the unfortunate service received the matter has been escalated to Accounts Department to assist with the inquiry logged.
We will be contact with you to provide feedback.
Regards,
Customer Care Department
***
Customer Care Department
***
