1 reviews | Active since Mar 2009
You wint bully me
I couldn't help but notice that you guys still sent an invoice with the same amount I queried last month, I cant be forced to pay an extra premium for when the policy should have been cancelled.
And if last month and the month/a before were mistakes when this issue could not be rectified, what is the reason for this latest month statement coming unchanged?
This is terrible service and it is not only disgusting but it also shows a level of terrible attitude towards your clients in general.
As I didn't accept this before, I still don't accept it now, nothing changed.
Dear Tsamai
We acknowledge your post and have noted the content.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with our Retentions Department and confirm that your query has been resolved.
Please do not hesitate to contact me should you require further assistance.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Tsamai
We acknowledge your post and have noted the content.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with our Retentions Department and confirm that your query has been resolved.
Please do not hesitate to contact me should you require further assistance.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***