YOU CAN'T FEEL SAFE!!!

Since I installed the matrix system in my car I had numerous problems with the remote, 1st time they replace the remote and still it was not working. On the 2/7/205 at 1.06pm I phoned and wanted to test my alarm once again they could not pick up a signal- I was told they will book a call for a technician to come and sort this out, ref no given to me *** till today NO ONE HAS PHONED ME- This morning I phoned again to find out what is going on-I was told by a Lady by the name of Sherona she will get the manager Byron to phone me -that has also not happen-I have also send numerous e-mails to customer service and ALSO NO RESPONSE-Now my question is how am I suppose to feel safe, and how do I know if something should ever happen that you guys will be there. If this matter is not resolved today then I will take legal actions and I will go to the newspapers, cause this is not to on for me-You guys are quick to take the clients monies but the service is beyond PATHETIC!!!