KS
Kgaugelo S

1 reviews | Active since Sept 2013

29 Sept 2018, 09:16

You are full of **** and you **** people

You guys are full of **** and you customer service is ****...

My contract with you came to an end in June ,you called me to renew for R100 and I agreed and for some reason from this month I have to pay R170 for whatever ****en reason I was not communicated to and please don't tell me about an email because that bull****,I don't leave on my emails... You have no right to take my money without explaining what the **** is going on ... if you do not wish to service me then you do say so ,so I can take my money elsewhere..I seriously do not need this **** and sure do not appreciate your customer service bad attitude...I pay my money and I demand respect and to see value..

You need to deal with that ***** Tshegofatso at recovery ,she got some ****ed up attitude

0
Replies (3)
KS
Kgaugelo S's update29 Sept 2018, 09:23
Reviewer Update
I want to report you to ombudsmen
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply29 Sept 2018, 12:48
Official

Good day Kgaugelo

We hereby acknowledge your post and ask that you allow us the opportunity to investigate your query and we will advise you of the outcome.

Kind regards

Thato Mashimbye

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Oct 2018, 13:59
Official

Good day Mrs Sekgoela

We have tried to contact you telephonically but without success.

The additional R70 being debited from your account is for the Value Added Services which was explained and agreed to by yourself in July 2018.

Please feel free to contact me should you have any further questions regarding this matter.

Kind regards

Michael Africa

Customer Care Department