Yet another bad review in less than a month

Seems like I'll be here to give this company a bad review for the next 35 months I don't mind. Your service is so poor I was disappointed the very first day.

I login to my app to track my bike and it shows it standing at a certain address yet the bike is on the road moving, since this morning I have been calling the customer service department and I spoke to some guy I forgot his name but he could not explain to me as to why the device isn't working, he ended up cutting the call without even assisting me. I then asked my wife to call since I did add her as another user but she was turned away and told that I will be sent an email mind you this was over an hour ago I have not received any feedback from Matrix.

I'm a paying client i'm not asking for your FREE service I'm demanding for service that I pay for.

Clearly I'm wanting money with this company and I've accepted that but you guys really need to catch a wake up now.