NR
Niel R
1 reviews | Active since Feb 2017
04 Jan 2019, 16:47
Wrongly deducting debit order
I have canceled my account at end of October 2018 and server November as a notice period. 1st of December 2018 a debit order was still deducted from my account.
After inquiring from MiX Telematics the cancellation was not even processed yet. The cancellation was then processed while I was talking to them and as the can see the cancellation was served end of October 2018 it was processed as supposed, yet I am still waiting for my refund of the debit order deducted wrongly after it was promised to be paid out within 10 days.
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Matrix Vehicle Tracking's replyOfficial
04 Jan 2019, 16:55Good day Neil
We thank for your post and for allowing us the opportunity to speak to you.
Please accept our apologies for the delay in paying the refund.
As per telephonic conversation earlier with our Cancellations Department, we hereby confirm that your query has been resolved.
Kind regards
Customer Care
We thank for your post and for allowing us the opportunity to speak to you.
Please accept our apologies for the delay in paying the refund.
As per telephonic conversation earlier with our Cancellations Department, we hereby confirm that your query has been resolved.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply04 Jan 2019, 16:55
Official
Good day Neil
We thank for your post and for allowing us the opportunity to speak to you.
Please accept our apologies for the delay in paying the refund.
As per telephonic conversation earlier with our Cancellations Department, we hereby confirm that your query has been resolved.
Kind regards
Customer Care
We thank for your post and for allowing us the opportunity to speak to you.
Please accept our apologies for the delay in paying the refund.
As per telephonic conversation earlier with our Cancellations Department, we hereby confirm that your query has been resolved.
Kind regards
Customer Care