LM
Leatile M
1 reviews | Active since Jul 2022
02 Jun 2025, 10:44
Wrongly billed and poor service
My contract ended 31 May 2025 according to the agreement I have with them. My account was put in arrears as the account was canceled in December 2024 due to additional billings and a refund was not given back to me.They blocked the app meaning I don't have an account with them .They are still billing me for not using their system .I wish they could explain why m I billed for March,April, May and now also for June while the account has been canceled
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Jun 2025, 12:37Good day Leatile Mmotla
Thank you for your submission
As per the email dated 24 April 2025. Your contract entered in 2023 is still active and to cancel there's settlement fee applicable.
Due to the account status your App privileges has been suspended up until you settle the arrears.
Hope this resolves your query, should you require further assistance, please send us an email on our customer feedback mail or drop us a message on our Facebook page.
Kind Regards
Customer care Department
***
Thank you for your submission
As per the email dated 24 April 2025. Your contract entered in 2023 is still active and to cancel there's settlement fee applicable.
Due to the account status your App privileges has been suspended up until you settle the arrears.
Hope this resolves your query, should you require further assistance, please send us an email on our customer feedback mail or drop us a message on our Facebook page.
Kind Regards
Customer care Department
***
Matrix Vehicle Tracking's reply02 Jun 2025, 12:37
Official
Good day Leatile Mmotla
Thank you for your submission
As per the email dated 24 April 2025. Your contract entered in 2023 is still active and to cancel there's settlement fee applicable.
Due to the account status your App privileges has been suspended up until you settle the arrears.
Hope this resolves your query, should you require further assistance, please send us an email on our customer feedback mail or drop us a message on our Facebook page.
Kind Regards
Customer care Department
***
Thank you for your submission
As per the email dated 24 April 2025. Your contract entered in 2023 is still active and to cancel there's settlement fee applicable.
Due to the account status your App privileges has been suspended up until you settle the arrears.
Hope this resolves your query, should you require further assistance, please send us an email on our customer feedback mail or drop us a message on our Facebook page.
Kind Regards
Customer care Department
***
Matrix Vehicle Tracking's replyOfficial
03 Jun 2025, 07:07Good day Leatile Mmotla
Thank you for your feedback.
Please anticipate feedback shortly via email with your MixTelematics statement from December 2024 till date.
Kind Regards
Customer Care Department
***
Thank you for your feedback.
Please anticipate feedback shortly via email with your MixTelematics statement from December 2024 till date.
Kind Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jun 2025, 07:07
Official
Good day Leatile Mmotla
Thank you for your feedback.
Please anticipate feedback shortly via email with your MixTelematics statement from December 2024 till date.
Kind Regards
Customer Care Department
***
Thank you for your feedback.
Please anticipate feedback shortly via email with your MixTelematics statement from December 2024 till date.
Kind Regards
Customer Care Department
***