MH
Marius H
1 reviews | Active since Dec 2011
04 Jan 2021, 10:56
wrongful debit
Terrible service, In September 2020 I requested to cancel the tracker in 1 car and eventually after a lot of calls they finally attended to it in October but canceled both cars. Now 2 months later they debit my account for the other car that they have canceled. I have already moved over to netstar.
this service is absolutely terrible and i will never recommend anyone to use their services.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
04 Jan 2021, 12:50Good Day Marius
Thank you for taking our call and allowing us the opportunity to investigate your query.
Please note that the necessary credits have been requested and escalated to our Finance Department for approval, we have also sent you an email advising of the settlement amount that is still due to be paid in order to enable us to close the account as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for taking our call and allowing us the opportunity to investigate your query.
Please note that the necessary credits have been requested and escalated to our Finance Department for approval, we have also sent you an email advising of the settlement amount that is still due to be paid in order to enable us to close the account as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Jan 2021, 12:50
Official
Good Day Marius
Thank you for taking our call and allowing us the opportunity to investigate your query.
Please note that the necessary credits have been requested and escalated to our Finance Department for approval, we have also sent you an email advising of the settlement amount that is still due to be paid in order to enable us to close the account as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for taking our call and allowing us the opportunity to investigate your query.
Please note that the necessary credits have been requested and escalated to our Finance Department for approval, we have also sent you an email advising of the settlement amount that is still due to be paid in order to enable us to close the account as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
MH
Marius H's updateReviewer Update
12 Jan 2021, 14:36Are you kidding me!!! they called me after responding and we came to an agreement that i will pay the cancellation fee for the vehicle they incorrectly cancelled but I will not pay the service fee as the unit was effectively canceled. I made the payment for the cancellation and then received a notice that i have been handed over to the attorneys for not paying the service fee...
Simply stay away and do not conduct business with Mix telematics...
Simply stay away and do not conduct business with Mix telematics...
MH
Marius H's update12 Jan 2021, 14:36
Reviewer Update
Are you kidding me!!! they called me after responding and we came to an agreement that i will pay the cancellation fee for the vehicle they incorrectly cancelled but I will not pay the service fee as the unit was effectively canceled. I made the payment for the cancellation and then received a notice that i have been handed over to the attorneys for not paying the service fee...
Simply stay away and do not conduct business with Mix telematics...
Simply stay away and do not conduct business with Mix telematics...
Matrix Vehicle Tracking's replyOfficial
12 Jan 2021, 17:17Good Day Marius
Thank you for taking our call.
As per our telephone conversation, kindly note that we will advise once the credit has been approved and posted on your account.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for taking our call.
As per our telephone conversation, kindly note that we will advise once the credit has been approved and posted on your account.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Jan 2021, 17:17
Official
Good Day Marius
Thank you for taking our call.
As per our telephone conversation, kindly note that we will advise once the credit has been approved and posted on your account.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for taking our call.
As per our telephone conversation, kindly note that we will advise once the credit has been approved and posted on your account.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
MH
Marius H's updateReviewer Update
14 Apr 2022, 13:26I cant believe that this is still an issue, i am actually being phoned by debt collection agents for this issue and you never delivered on clearing this
MH
Marius H's update14 Apr 2022, 13:26
Reviewer Update
I cant believe that this is still an issue, i am actually being phoned by debt collection agents for this issue and you never delivered on clearing this