Wrong tracker installed

<p>So I bought my car in February 2016, they didn't install the tracker into my car, but they charged me for it every month... When I decided to contact them and asked them to track my car, they said it was in Cape Town (i live in jhb) ... So I was paying for someone else's tracker.. They offered to get my tracker installed in my car... But they didn't contact me again for feedback, I tried calling but they take so long to answer... I emailed them and no reply... It's so unfair that I paid 9 months and my car wasn't even being tracked.. Now they refuse to refund me... </p>