WRONG DEBIT DATE - UNLESS SERVICE
I took your product in October. Where I advised that the debit should run on 20th of every month. The 1st of November came I was debited I asked WHY? till today I got no call & no email. I have emailed, ***; ***; ***, still I got nothing besides them sending me a cancellation fee. I did not say cancel, I SAID I WILL CANCEL THE PRODUCT, IF I DO NOT GET MY ANSWER TO MY QUERY!!! simple English. You can't be debiting my account when it suites you. I told the sales person to make sure that the debit date is correct and she said YES. So WHY ARE YOU DEBITING ME ON THE 1st? I could have just taken my business else where, THIS IS THE WORST SERVICE EVER that I have dealt with in my life.
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Matrix Vehicle Tracking's replyOfficial
22 Nov 2019, 10:50Good Day Mo M
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your query.
Kindly note that the debit order date has been changed to 20th of each month as per your request.
Your account will remain active as the cancellation has been reversed.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your query.
Kindly note that the debit order date has been changed to 20th of each month as per your request.
Your account will remain active as the cancellation has been reversed.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Nov 2019, 10:50
Official
Good Day Mo M
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your query.
Kindly note that the debit order date has been changed to 20th of each month as per your request.
Your account will remain active as the cancellation has been reversed.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your query.
Kindly note that the debit order date has been changed to 20th of each month as per your request.
Your account will remain active as the cancellation has been reversed.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***