WOST SERVICE EVER FROM ACCOUNTS DEPARTMENT

MATRIX ACCOUNTS DEPARTMENT IS THE WORST. I PAID R602.22 ON THE 27 FEBRUARY 2024 VIA OZOW LINK AND MY PAYMENT IS STILL NOT ALLOCATED. I HAVE SENT PROOF AND STATEMENTS BUT NOTHING IS HAPPENING. I AM BEING TOLD THERE IS BACKLOG. IT CAN'T TAKE SUCH A BIG COMPANY 4 MONTHS TO ALLOCATE A SMALL PAYMENT. HOW DO I REPORT THIS MATTER TO HIGHER MANAGEMENT. I AM ****ING TIRED OF SUCH SERVICE.