SVdM
Salome Van der Merwe
1 reviews | Active since May 2018
02 Jul 2019, 08:16
Worst Tracking Service Ever
Received a call from Mix Telematics telling me to renew my Policy. First of all she told me that my device is not communicating, and they failed to let me know. I asked her what if my car was ****** while it did not communicate and she couldn't answer me. i then proceeded to cancel my subscription. I had to phone numerous times to confirm if it in fact was cancelled. I only received one e-mail from them. Nowhere in the e-mail did they state that it will take 1 month to cancel. So I check my bank account this morning and they had debited my account. I phoned them this morning and only then was I informed that it takes 1 month to cancel. I would not recommend them to anyone. Poor Poor service.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Jul 2019, 08:39Good Day Salome M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply02 Jul 2019, 08:39
Official
Good Day Salome M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
02 Jul 2019, 14:19Good Day Salome M
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Noluthando MabasoCustomer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Noluthando MabasoCustomer Care Department
***
Matrix Vehicle Tracking's reply02 Jul 2019, 14:19
Official
Good Day Salome M
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Noluthando MabasoCustomer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Noluthando MabasoCustomer Care Department
***