DS
Danie S
1 reviews | Active since Oct 2024
13 Jun 2025, 08:15
WORST TRACKING COMPANY TO JOIN
The worst I could ever have joined. No response from them. No nothing. Trying to cansel now but suspect that is also going be a fight. DON't trust them. Tracking one of me vehicles now on app. Although it has been at my house since 12H30 app still shows it is 5km from here after 7 hours. DON'T trust them. I also don't expect a reply from them on this comment. STAY AWAY. I would have given them a O if I could.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
13 Jun 2025, 09:17Good day Danie Slabbert
Thank you for your submission.
This confirms that you have been contacted and offered with the Beame Functionality.
The Beame device is a wireless device primarily used for recovery purposes.
This confirms that you have been contacted and offered with the Beame Functionality.
The Beame device is a wireless device primarily used for recovery purposes.
As requested, a cancellation request has been submitted, and a settlement fee will be emailed to you.
You can also visit our website for more packages that may suit your tracking needs.
We hope this resolves your query. If you need further assistance, feel free to email us or message us on Facebook.
You can also visit our website for more packages that may suit your tracking needs.
We hope this resolves your query. If you need further assistance, feel free to email us or message us on Facebook.
Best Regards,
Customer Care Team
***
Matrix Vehicle Tracking's reply13 Jun 2025, 09:17
Official
Good day Danie Slabbert
Thank you for your submission.
This confirms that you have been contacted and offered with the Beame Functionality.
The Beame device is a wireless device primarily used for recovery purposes.
This confirms that you have been contacted and offered with the Beame Functionality.
The Beame device is a wireless device primarily used for recovery purposes.
As requested, a cancellation request has been submitted, and a settlement fee will be emailed to you.
You can also visit our website for more packages that may suit your tracking needs.
We hope this resolves your query. If you need further assistance, feel free to email us or message us on Facebook.
You can also visit our website for more packages that may suit your tracking needs.
We hope this resolves your query. If you need further assistance, feel free to email us or message us on Facebook.
Best Regards,
Customer Care Team
***
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Danie S's updateReviewer Update
13 Jun 2025, 11:40Just what I expected from BEAME!!! :( . 2025/06/12: Vehicle has been at my house since 12H30. App still shows it is 5km from here after 7 hours. 2025/06/13: Vehicle at this moment about 8km from me. App still shows were it was yesterday 5km from me. For 35 hours NO change on app althought vehicle has moved around. I recieved your cansellation forms. Now you want me to pay a Settlement Amount of R1600.00 for early cansellation of 2 vehicles. After you did not comply to your side of the contract you want me to pay for it? SERIOUS. That after I have tried more than once to resolve the issue with you with no responce.
DS
Danie S's update13 Jun 2025, 11:40
Reviewer Update
Just what I expected from BEAME!!! :( . 2025/06/12: Vehicle has been at my house since 12H30. App still shows it is 5km from here after 7 hours. 2025/06/13: Vehicle at this moment about 8km from me. App still shows were it was yesterday 5km from me. For 35 hours NO change on app althought vehicle has moved around. I recieved your cansellation forms. Now you want me to pay a Settlement Amount of R1600.00 for early cansellation of 2 vehicles. After you did not comply to your side of the contract you want me to pay for it? SERIOUS. That after I have tried more than once to resolve the issue with you with no responce.
Matrix Vehicle Tracking's replyOfficial
13 Jun 2025, 12:12Good Day Danie Slabbert
Thank you for the reply,
As we discussed earlier, We provided guidance on the Beam-e functionality. Please note that the device updates based on the area location, not the current GPS position.
Thank you for the reply,
As we discussed earlier, We provided guidance on the Beam-e functionality. Please note that the device updates based on the area location, not the current GPS position.
We also offered an upgrade to the packages that support updates using GPS coordinates. However, you chose to terminate the services. we have emailed you the outstanding payment amount to settle in full.
Please let us know if you would like to proceed with the upgrade option or complete the payment so that we can assist you further.
Best Regards,
Customer Care Team
***
Matrix Vehicle Tracking's reply13 Jun 2025, 12:12
Official
Good Day Danie Slabbert
Thank you for the reply,
As we discussed earlier, We provided guidance on the Beam-e functionality. Please note that the device updates based on the area location, not the current GPS position.
Thank you for the reply,
As we discussed earlier, We provided guidance on the Beam-e functionality. Please note that the device updates based on the area location, not the current GPS position.
We also offered an upgrade to the packages that support updates using GPS coordinates. However, you chose to terminate the services. we have emailed you the outstanding payment amount to settle in full.
Please let us know if you would like to proceed with the upgrade option or complete the payment so that we can assist you further.
Best Regards,
Customer Care Team
***