IP
Imran P
1 reviews | Active since Oct 2018
24 Jul 2019, 10:50
Worst Tracking Company in History of Africa
The worst tracking company on the continent.
Firstly customer service is shocking, I have support logs that have been open for over 2 weeks now. Not one call or email.
Secondly, I cancelled my contact in Jan 2019. However i'm still getting debit orders from these guys.
No one wants to help fix it.
Never. Ever. Use these guys. They are honestly the worst on the continent.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
24 Jul 2019, 10:57Good Day Imran P
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply24 Jul 2019, 10:57
Official
Good Day Imran P
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's replyOfficial
24 Jul 2019, 11:43Good Day Imran P
Thank you kindly for allowing us the opportunity to speak to you in regards to your query.
Thank you kindly for allowing us the opportunity to speak to you in regards to your query.
As per our telephone conversation , we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Noluthando Mabaso
Customer Care Department
********** 090
Noluthando Mabaso
Customer Care Department
********** 090
Matrix Vehicle Tracking's reply24 Jul 2019, 11:43
Official
Good Day Imran P
Thank you kindly for allowing us the opportunity to speak to you in regards to your query.
Thank you kindly for allowing us the opportunity to speak to you in regards to your query.
As per our telephone conversation , we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Noluthando Mabaso
Customer Care Department
********** 090
Noluthando Mabaso
Customer Care Department
********** 090