PN
Patience N
1 reviews | Active since Apr 2021
19 Aug 2025, 20:21
Worst tracking company I have ever came across
Matrix vehicle tracking company is a ****, how do you ********ly hand over a 36 months paid up account over an additional service which you were not allowed to have added to a debt collector? Your departments are so disorganised and there is no coordination. I have been writing emails to you to also unblock my account but instead you have chosen to hand me over to yona debt collector clearly you don't care about your customers and I wish I was able to cancel the contract with you. FIX THIS MESS TELEMATICS, UNBLOCK MY TRACKER OR COME AND TAKE YOUR USELESS TRACKER
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Replies (2)PN
Patience N's updateReviewer Update
19 Aug 2025, 20:25This is my third and final review, from here I am good to call the dealership to cancel the tracking service and I will get myself my own tracker because this one is not serving me at all
PN
Patience N's update19 Aug 2025, 20:25
Reviewer Update
This is my third and final review, from here I am good to call the dealership to cancel the tracking service and I will get myself my own tracker because this one is not serving me at all
Matrix Vehicle Tracking's replyOfficial
20 Aug 2025, 07:51Good day Patience Nkadimeng,
Thank you for your submission.
As per your previous communication with our consultant, credits have been requested and are pending processing. Please allow 7 to 14 working days for the credits to be completed and posted to your account.
As per your previous communication with our consultant, credits have been requested and are pending processing. Please allow 7 to 14 working days for the credits to be completed and posted to your account.
We've followed up on your request and will contact you shortly with an update.
Kind regards,
Customer Care Department
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Matrix Vehicle Tracking's reply20 Aug 2025, 07:51
Official
Good day Patience Nkadimeng,
Thank you for your submission.
As per your previous communication with our consultant, credits have been requested and are pending processing. Please allow 7 to 14 working days for the credits to be completed and posted to your account.
As per your previous communication with our consultant, credits have been requested and are pending processing. Please allow 7 to 14 working days for the credits to be completed and posted to your account.
We've followed up on your request and will contact you shortly with an update.
Kind regards,
Customer Care Department
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