Worst tracking company, communication is very poor

My contract ended around September 2023. Their consultant called for a renewal, and I needed to downgrade due to the panic button that is not working so i asked them for a cheaper option before i renew my contract. Unfortunately, no one has been willing to help me,I have been calling them numerous times so that I can get assistance but they don't pickup or they put you on hold or hangup.

They are still debiting me everymonth without fail but noone is willing to help with the downgrade.Their consultants are very unprofessional, always promising to send documents or send people to call me back,which they never did.

I am tired of paying for the service that does not help me in anyway,I need cancelation ASAP. These is the worst tracking company, their communication is the worst for a tracking company that we trust with our cars,😒 .