SW
Smuts W

1 reviews | Active since Jan 2016

02 Jan 2024, 14:47

Worst Tracker supplier ever!!!!!!!!!!!!!!!!!!!!!!!!!!!

You need to stay away from this supplier. They are the worst ever. I have sold my vehicle December 2022 whereby I have advised them to transfer my device to my new vehicle , but unfortunately they did not have any technical team to do this within the specified team. I accepted this and was advised to pay +- R800 for a new Device(again accepted this). Since then I contacted them thru out the year(x3 times) and every time advised that the department doing the installations will contact me. 2nd last time in November 2023 . Today 2/1/2024 I am advised again they will forward it to installation department and when I queried this i was told that the call was only logged in November. My reason is if my vehicle got ****** within the past year my insurance would not pay. so a week lead time is suppose to be more than enough for someone to contact you to schedule a date and time for a new device not a year.

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Jan 2024, 14:35
Official
Good Day Smuts Wijgergangs,

We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.

Kindly note that the matter has been escalated to the Technical Department to assist further , please anticipate receiving feedback from us shortly. 

Regards,
Customer Care Department
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SW
Smuts W's update04 Jan 2024, 15:32
Reviewer Update
Hi I must say that after posting here I received the service I was suppose to get from day 1 . My unit is now installed into my vehicle as of today and happy again. But I needed to pay R800 for the new unit after paying a contract bfor 12 months without a Unit (12 x R95= R1140) . So after paying a service for a year without any joy . Normally a new unit is R1500 - R1140 = R360 is what i was suppose to pay to rectify the injustice done by Mix telematix.