Worst service provider and does not prioritise client's safety

I just found out that my panic button has not been working for months after I had an incident where a car was following me. Instead of offering a solution, the agents blamed me for not testing the panic button monthly (which I was not told about when I got the contract with them). Mind you, the panic button is perfectly fine from my side, apparently it's not working just because I haven't been "testing/pressing it" so it's no longer connected to their server. I have been emailing and calling for two weeks now, and I still have not gotten a resolution. When I try to cancel my contract with them, the agents tell me about a cancellation fee, even though the company is not providing the services I am paying for. THIS COMPANY DOES NOT PRIORITISE THE SAFETY OF ITS CLIENTS AT ALL, UTTERLY USELESS