SS
Spha S
1 reviews | Active since Nov 2020
28 Jan 2021, 16:34
Worst Service, *********** staff
In November I upgraded to MX2 from Beame, in December I was debited from both services, I immediately called in, the consultant apologized and said it will be rectified and my money would be paid back.
Fast forward January, I was still debited for both services. Called in on Monday I was promised it would be fixed, nothing called in yesterday, nothing still. I called in now and I was promised the same thing. I have sent emails with no replies.
I regret the day I took a contract with you guys!!!!
I will be moving my business elsewhere.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
29 Jan 2021, 08:15Good Day Spa S
Thank you for taking my call.
As per our conversation the Beame contract has been terminated and credits have been processed for the double billing.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
As per our conversation the Beame contract has been terminated and credits have been processed for the double billing.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jan 2021, 08:15
Official
Good Day Spa S
Thank you for taking my call.
As per our conversation the Beame contract has been terminated and credits have been processed for the double billing.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
As per our conversation the Beame contract has been terminated and credits have been processed for the double billing.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***