RS
Rheinhardt S
1 reviews | Active since Oct 2015
10 Mar 2022, 08:48
Worst service I have ever not received.
I canceled my account with Mix Telematix and the lady confirmed nothing is outstanding.
Then I started getting extremely rude sms'es telling me I'm behind and they'll report it credit bureau.
I sent 3 emails, not a single response. I was frustrated and the emails were very rude, but I'm in the process of house hunting and no one I ever speak to ever helps. and no they want to report me to the credit bureau.
This company has the worst service I've ever seen in my life and I would never ever refer any customers to them for tracking.
Absolutely shocking
Helpful (0)
Replies (3)0
Replies (3)RS
Rheinhardt S's updateReviewer Update
10 Mar 2022, 08:50How do you run a business like this? 1.34 average rating. How are you even still in business absolutely shockingimage.png 13.97 KB
RS
Rheinhardt S's update10 Mar 2022, 08:50
Reviewer Update
How do you run a business like this? 1.34 average rating. How are you even still in business absolutely shockingimage.png 13.97 KB
Matrix Vehicle Tracking's replyOfficial
10 Mar 2022, 16:23Good Day Rheinhardt S
We have escalated your query to the Accounts Department and will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query to the Accounts Department and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Mar 2022, 16:23
Official
Good Day Rheinhardt S
We have escalated your query to the Accounts Department and will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query to the Accounts Department and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
11 Mar 2022, 12:22Good Day Rheinhardt S
We can confirm that an agent did get in contact with you.
Outstanding balance will be deducted today.
Paid up letter will be sent after 3 working days.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you.
Outstanding balance will be deducted today.
Paid up letter will be sent after 3 working days.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Mar 2022, 12:22
Official
Good Day Rheinhardt S
We can confirm that an agent did get in contact with you.
Outstanding balance will be deducted today.
Paid up letter will be sent after 3 working days.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you.
Outstanding balance will be deducted today.
Paid up letter will be sent after 3 working days.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***