Worst Service for Paying Client

on Friday, 08/03/2019, i contacted beame to find my vehicle after it was towed away, after waiting 10 mins on the call of beame , the call was dropped, i called in again ( 13 times ) every person states the same thing, after holding for the que to find the vehicle i own that has beame tracking device installed, i was told that "you are in the incorrect line, "please dial the ********** / 0 ********** 31 and choose option 4" , call was dropped after 15 mins, i made calls on Saturday 09/03 to 5 main towing companies, to find the vehicle at a panel beater company, which i have made contact to transport to Big 5 Panel and Paint, whose service is 1000% AWESOME. i know which will be done on Monday BEAME/ Mixtelematics service is just a waste off our good earned hard cash, as it still most difficult to cancel from this pathetic company. No use having tracker if the company would not assist the paying client.