WORST SERVICE EXPERIENCE!!!!

<p>I had a tracking unit installed into my vehicle when I originally purchased it 3 years ago. I phoned once during the first year to make sure that the unit was working. It wasnt working... They sent out a technician and it was apparantly fixed. I phoned again the second year, guess what, still not working. I wrote a letter to the Mix Telematics Africa complaints department and I received this "...Please note that the unit that is fitted in your vehicle is a recovery unit, therefore as stipulated in your terms and conditions, you have to call in once a month every month to test if the unit is communicating.". Um??? I did do this twice and twice the device was either not respondng or had an error. Great failuire rate!!! But expecting someone to phone every month is ridiculous!</p> <p> </p> <p>I cancelled my subscription on the 31st of march and guess what on the 1st of march another debit order went off my account for the service. When I called the gentleman on the other end ensured me that the service was cancelled with immediate effect and that no debit ordeer will go off. Well I guess you where wrong. I made a call to Mix Telematics to ask if they could reverse the transaction. Guess what, "No we cant do that" was the response.</p> <p> </p> <p>I will never ever again use Mix Telematics for business or private vehicle tracking. Thank you for caring about your customers and thank yopu for bull**** service, you are exactly whats wrong with service in this country.</p>