TC
Thandi C
1 reviews | Active since Sept 2022
30 Sept 2022, 22:21
WORST Service ever *******s
You don't even deserve that one star. Worst service ever. My device stopped working, I called on the 7th of June, I was advised that a technician will call me within 48 hours, 2 weeks later still no call. Sent 2 emails and called again no response via email and we are sorry via call. In July I told you to cancel the thing because you are not willing to come fix it. No response just reference numbers. It was cancelled now in September, but I keep getting threatening smses that I owe. How am I expected to pay for something that is not working, and I notified you numerous times????????
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
03 Oct 2022, 10:07Good day Thandi C,
Kindly advise on a convenient time for an agent to contact you. We have tried calling you to no avail.
Regards,
Customer Care Department
***
Kindly advise on a convenient time for an agent to contact you. We have tried calling you to no avail.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Oct 2022, 10:07
Official
Good day Thandi C,
Kindly advise on a convenient time for an agent to contact you. We have tried calling you to no avail.
Regards,
Customer Care Department
***
Kindly advise on a convenient time for an agent to contact you. We have tried calling you to no avail.
Regards,
Customer Care Department
***
TC
Thandi C's updateReviewer Update
03 Oct 2022, 12:11You can call anytime now from 12.
TC
Thandi C's update03 Oct 2022, 12:11
Reviewer Update
You can call anytime now from 12.
Matrix Vehicle Tracking's replyOfficial
03 Oct 2022, 15:53Good day Thandi C,
Kindly refer to the electronic communication sent to you regarding the functioning of the unit. The amount on the account is due and payable.
Assuring you of our best intentions at all times,
Customer Care Department
***
Kindly refer to the electronic communication sent to you regarding the functioning of the unit. The amount on the account is due and payable.
Assuring you of our best intentions at all times,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Oct 2022, 15:53
Official
Good day Thandi C,
Kindly refer to the electronic communication sent to you regarding the functioning of the unit. The amount on the account is due and payable.
Assuring you of our best intentions at all times,
Customer Care Department
***
Kindly refer to the electronic communication sent to you regarding the functioning of the unit. The amount on the account is due and payable.
Assuring you of our best intentions at all times,
Customer Care Department
***
TC
Thandi C's updateReviewer Update
03 Oct 2022, 15:58Is this the you will escalate and call me back? You failed to come fix the unit for 3 months. What exactly am i paying for? Why am I paying for a service i did not receive???
TC
Thandi C's update03 Oct 2022, 15:58
Reviewer Update
Is this the you will escalate and call me back? You failed to come fix the unit for 3 months. What exactly am i paying for? Why am I paying for a service i did not receive???
TC
Thandi C's updateReviewer Update
03 Oct 2022, 15:59I do not accept your response call me back
TC
Thandi C's update03 Oct 2022, 15:59
Reviewer Update
I do not accept your response call me back
Matrix Vehicle Tracking's replyOfficial
03 Oct 2022, 16:02Good day,
Kindly refer to the communication from the assisting agent.
Regards,
Customer Care Department
***
Kindly refer to the communication from the assisting agent.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Oct 2022, 16:02
Official
Good day,
Kindly refer to the communication from the assisting agent.
Regards,
Customer Care Department
***
Kindly refer to the communication from the assisting agent.
Regards,
Customer Care Department
***
TC
Thandi C's updateReviewer Update
03 Oct 2022, 16:33I did not receive any communication, stop dismissing me like you do with your call centres and emails. Send me the communication or tell the person to call me.
TC
Thandi C's update03 Oct 2022, 16:33
Reviewer Update
I did not receive any communication, stop dismissing me like you do with your call centres and emails. Send me the communication or tell the person to call me.