Worst service ever

I have had the worst experience with Beame/ Mix Telematics service. I cant think that they will be able to track a vehicle if the service is so pathetic..

25 March 2019: I had my tracking united fitted in my Daihatsu Charade. The service was good, no issues, they came to my work to fit the unit, everything was done within 3 days.

30 October 2019: I Sold my Daihatsu and bought a new vehicle. After numerous phone calls not being answered, i requested a settlement amount so i can cancel the tracker. Received a settlement quote from them, R550 if i want to cancel.

1 November 2019: As insurance requires you to have a tracking unit fitted in your vehicle, i decided to find out if it will be possible to fit a tracking unit in the new vehicle, without having to cancel my contract with Beame, would make things a bit easier, and the costs a little less. once again i tried phoning the customer service, but no answer. They sent me a mail on 4 November to say that it is possible and what they will do is fit the new unit and terminate the old one, which sounds good to me. All i had to do was mail broker leads as they will be able to assist me with this.. I had no reply from anyone.

11 November 2019: Emailed them again to request the new unit being fitted- No reply from them (Case number: ***) Phone calls made.

12 November 2019: Same request sent, no reply from them (Case number: ***2)

14 November 2019: Spoke to a lady online, who then asked if she can phone me and try to assist. Explained everything to her, after she then said she will have to transfer me to another department who will be able to assist me. After no answer for about 20 minutes, she said all the lines was busy and she would get them to phone me back first thing in the morning (15 November 2019)

Today is the 18th already and I am still waiting for someone to return my call or my mails or anything for that matter.

At this point in time, I want to cancel everything with them, and i refuse to pay a cent for cancellation.

My insurance is on my back barbecue I cant send them a Tracker Certificate.....!!!!!!!!

Contact no: *** ***