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ijteapot I
1 reviews | Active since May 2016
02 Apr 2024, 08:21
Worst service ever!
We had to install a tracker through King Price (they give you 3 options). We had the tracker installed and the incorrect details of the vehicle was captured. I reported it immediately on 14 March but to no avail. Follow up email sent on 18 March. No feedback and the details are still incorrect. This is what happens when you don't have a choice where to go and the customer service is non existent.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
02 Apr 2024, 12:54Good Day Paul Joubert,
Please note that we have been trying to get in contact with you however we have been unsuccessful.
Kindly advise on the most appropriate time to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Please note that we have been trying to get in contact with you however we have been unsuccessful.
Kindly advise on the most appropriate time to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Apr 2024, 12:54
Official
Good Day Paul Joubert,
Please note that we have been trying to get in contact with you however we have been unsuccessful.
Kindly advise on the most appropriate time to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Please note that we have been trying to get in contact with you however we have been unsuccessful.
Kindly advise on the most appropriate time to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
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ijteapot I's updateReviewer Update
02 Apr 2024, 14:26My husband was phoned and they confirmed the correct details and would rectify and resend the certificate. Guess what? The details are still incorrect! This just confirms - The Worst Service Ever with *********** staff.
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ijteapot I's update02 Apr 2024, 14:26
Reviewer Update
My husband was phoned and they confirmed the correct details and would rectify and resend the certificate. Guess what? The details are still incorrect! This just confirms - The Worst Service Ever with *********** staff.
Matrix Vehicle Tracking's replyOfficial
04 Apr 2024, 10:45Good Day Paul Joubert,
Thank you for notifying us of this issue.
Thank you for notifying us of this issue.
We confirm that Client Consultant has been in contact with you and assisted with the inquiry submitted.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Apr 2024, 10:45
Official
Good Day Paul Joubert,
Thank you for notifying us of this issue.
Thank you for notifying us of this issue.
We confirm that Client Consultant has been in contact with you and assisted with the inquiry submitted.
Regards,
Customer Care Department
***