SK
Sinovuyo K
1 reviews | Active since Feb 2022
01 Feb 2022, 10:39
WORST SERVICE EVER!
YAHOO! YOUR SERVICE IS ANNOYING AND INAPPROPRIATE. I SENT YOU GUYS A REQUEST ON THE 1ST OF OCTOBER 2021 TO CANCEL A CAR TRACKER, BUT YOU GUYS NEVER ASSISTED ME IN THIS MATTER. THE DISAPPOINTMENT IS THAT YOU CONTINUE TO DEBIT MONEY FROM MY ACCOUNT. EITHER YOU REPLY AFTER A MONTH OR YOU DON'T REPLY AT ALL. I WILL NEVER WORK WITH YOU AGAIN!
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
01 Feb 2022, 12:23Good Day Sinovuyo K
We can confirm that an agent did get in contact with you and has forwarded a settlement letter.
Once the settlement amount has been paid please forward proof of payment to cancel your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has forwarded a settlement letter.
Once the settlement amount has been paid please forward proof of payment to cancel your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Feb 2022, 12:23
Official
Good Day Sinovuyo K
We can confirm that an agent did get in contact with you and has forwarded a settlement letter.
Once the settlement amount has been paid please forward proof of payment to cancel your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has forwarded a settlement letter.
Once the settlement amount has been paid please forward proof of payment to cancel your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
SK
Sinovuyo K's updateReviewer Update
05 Feb 2022, 10:23Yes, I did receive that settlement letter of yours because I submitted a query on a public platform. Don't act so smart as if you care about your consumers. In anyway I am still shocked and have some question.
Can someone explain how we got to R2800 for a cancellation fee, and why wasn't it mentioned to me when you were selling me that tracker of yours? all you know is giving us this your copy and paste response than disclosing important information about your products to customers. You should simply inform your customers that this is the only communication platform available to them, as no one responds to emails or calls to your customer service number. you are even unconcerned about any of your bad reviews I'm kicking myself for buying a car tracker from this terrible company. I've learned my lesson, and I'll never buy a thing without first conducting proper research, because it's evident that this firm excels at providing poor service.
Can someone explain how we got to R2800 for a cancellation fee, and why wasn't it mentioned to me when you were selling me that tracker of yours? all you know is giving us this your copy and paste response than disclosing important information about your products to customers. You should simply inform your customers that this is the only communication platform available to them, as no one responds to emails or calls to your customer service number. you are even unconcerned about any of your bad reviews I'm kicking myself for buying a car tracker from this terrible company. I've learned my lesson, and I'll never buy a thing without first conducting proper research, because it's evident that this firm excels at providing poor service.
SK
Sinovuyo K's update05 Feb 2022, 10:23
Reviewer Update
Yes, I did receive that settlement letter of yours because I submitted a query on a public platform. Don't act so smart as if you care about your consumers. In anyway I am still shocked and have some question.
Can someone explain how we got to R2800 for a cancellation fee, and why wasn't it mentioned to me when you were selling me that tracker of yours? all you know is giving us this your copy and paste response than disclosing important information about your products to customers. You should simply inform your customers that this is the only communication platform available to them, as no one responds to emails or calls to your customer service number. you are even unconcerned about any of your bad reviews I'm kicking myself for buying a car tracker from this terrible company. I've learned my lesson, and I'll never buy a thing without first conducting proper research, because it's evident that this firm excels at providing poor service.
Can someone explain how we got to R2800 for a cancellation fee, and why wasn't it mentioned to me when you were selling me that tracker of yours? all you know is giving us this your copy and paste response than disclosing important information about your products to customers. You should simply inform your customers that this is the only communication platform available to them, as no one responds to emails or calls to your customer service number. you are even unconcerned about any of your bad reviews I'm kicking myself for buying a car tracker from this terrible company. I've learned my lesson, and I'll never buy a thing without first conducting proper research, because it's evident that this firm excels at providing poor service.
Matrix Vehicle Tracking's replyOfficial
09 Feb 2022, 12:48Good Day Sinovuyo K
We can confirm that an agent did contact you and explained the settlement amount.
Regards,
Customer Care Department
***
We can confirm that an agent did contact you and explained the settlement amount.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Feb 2022, 12:48
Official
Good Day Sinovuyo K
We can confirm that an agent did contact you and explained the settlement amount.
Regards,
Customer Care Department
***
We can confirm that an agent did contact you and explained the settlement amount.
Regards,
Customer Care Department
***