NB
Neall B
1 reviews | Active since Jan 2025
31 Jan 2025, 04:56
Worst service ever
Never should have gone with all my company vehicles with Matrix 1. No support 2. Bad attitude from staff members 3.selling us a product that we asked for and getting a another product after paying more for it 4. Control room staff has souch a bad attitude by throwing the phone down in your ear. 5. Asking the owner to contact us to discuss the bad service every time we call them but no luck 6. Upgrading a unit and asked them to contact us with a instalation time on a Saturday, they phoned me 30 min before instalation as we were put on a family outing
We can't wait for this contract to expire so that we can go over to Cartrack "Getting a million percent better service from them"
Please can the owner contact us
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Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
31 Jan 2025, 08:03Good day Neall Bean
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply31 Jan 2025, 08:03
Official
Good day Neall Bean
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
