MJ
Marojean J

1 reviews | Active since Dec 2022

05 Dec 2022, 15:54

WORST SERVICE EVER

PATHETIC SERVICE!!! After discovering that our beanie is not working, I first tried to contact these people to send a technician to fix our two devices. After a week nobody contacted me so we decided to cancel our contract with immediate effect as we have had problems with them in the past. I have phoned them several times, twice the calls were answered and I was told someone will phone me back. All the other times, the phone rang and nobody answered. Eventually I started sending emails to them requesting cancellation. Almost three months have past, 7 emails was sent and still NO RESPONSE!!! We've cancelled our debit order and now the have send me several SMS'e threatening me to give my name to credit bureau's for non payment. I do not have words for such pathetic service and would NOT recommend this company!!!

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Dec 2022, 09:44
Official
Good day Marojean D,

Thank you for raising your concern and affording us the opportunity to assist.

Kindly provide the electronic cancellation request to the assisting agent.

Regards,
Customer Care Department
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