CM
CLAUDE M
1 reviews | Active since Jan 2013
30 Jun 2015, 17:39
Worst service ever
Trying to understand these people you must have a masters degree in patience, when they sell you the product they cant stop mailing you, when you eventually want to settle R4998 because it is your fault the buyers do not want the contract you get a call at 08:32 from +*** informing you that the units you paid for trough your nose belongs to you just to receive a mail very late on the same afternoon informing you that you paid for WHO knows what and the units actually are the property of Mixtelematics and YOU as a consumer must ensure they receive it back at head office, I think this matter must be referred to the NCR!!!
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
30 Jun 2015, 17:59Hello gto698,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
You will be contacted in the morning to ensure this matter gets resolved.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
You will be contacted in the morning to ensure this matter gets resolved.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply30 Jun 2015, 17:59
Official
Hello gto698,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
You will be contacted in the morning to ensure this matter gets resolved.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
You will be contacted in the morning to ensure this matter gets resolved.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za