WORST SERVICE EVER

WHAT HORRIBLE SERVICE !!!

I will never support this company again.

Please please never get a mix telematics beame tracker through Mercedes because the below problem stemmed from purchasing a tracker through them.

i have been struggling since NOVEMBER 2020 to cancel my beame tracker and to this day it has not been canceled and we are still being charged a " notice period month" where December was supposed to be the last payment.

the service form the cancellations department is so pathetic that they and i quote "did not see the mail regarding the cancellation and forgot to work on the cancellation" when we FINALLY could get hold of them via telephone. and on multiple occasion we phoned and was told that our problem would be sorted within 24 hr and yet 4 months later we are sitting with the same problem.

the customer service is poor and useless as we just keep getting told that it i the cancellations departments job. How can you have a department within a company if they do not even know how to do their job OR cant even do a simple task as to cancel a tracker.

emails upon emails and calls upon calls with mix telematics are so insufficient that it is a waste of breath and a waste of time.

The first email was sent on the 23rd of November to the cancellations department requiting and immediate cancellation for the tracker. (We received no response)

the second was sent to Andrea Farmer on the 02nd December regarding the above. (we received no response)

the third email was sent the 10th of February after 2 months of not being able to reach them. We finally spoke to Simon Shiba who forwarded the complaint to the cancellations department. (we received no response)

the fourth email we received was our case number and after that all communication ceased to exist and to this day we have not been able to reach them,

upon until this day with fear to not being blacklisted we have given and payed them as charity just to not hear the same song over again as they were begging for their money which we were not liable to pay .

i would never recommend them to anyone because canceling your tracker might take a few years with the poor service they deliver and i would never even treat my worst enemy like this company treats their clients.

Mix Telematics is the only company that are giving us such problems. We are currently with MY Tracker and would never switch again. If you are looking for a tracker please move past mix telematics and use My Tracker you will not be disappointed.