WORST SERVICE EVER!!!!!!

<p>CAN'T BELIEVE THE TYPE OF CUSTOMER AGENTS THEY HAVE WORKING AT THIS COMPANY. TO NAME A FEW INDY KOKOBANE - TINEAL COMERODEN - MXOLISILE LIS***A - AND IN FACT THE ENTIRE CUSTOMER CARE DEPARTMENT THAT TAKES MY CALLS AND TRANSFERS ME BETWEEN EACH OTHER AND THEN TO RECEPTION AND THEN BACK AROUND THE ENTIRE DEPARTMENT. </p> <p>I HAVE TRIED FOR MONTHS TO CANCEL MY POLICY AND FINALLY MANAGED TO GET AN EMAIL TO DO SO AND WAS INSTRUCTED TO PAY THE R199 CANCELLATION FEE, WHICH WAS DONE AND PROOF OF PAYMENT WAS SENT THROUGH FOR THE CORRECT DEPARTMENT TO ALLOCATE AND ACTION. IN TURN MY ACCOUNT STILL GETS DEBITED AFTER THE POLICY HAS BEEN CANCELLED WITH R59 PLUS THE DEBIT ORDER FEE OF R9.50 (UNNECCESSARY TRANSACTION ON MY ACCOUNT AS I NOTIFIED THEM OF MY CANCELLATION WELL IN ADVANCE AND TO MY UNDERSTANDING THE ACCOUNT/POLICY WAS FINALLY CLOSED. I MADE CONTACT WITH INDY WHO NOTIFIED ME VIA EMAIL THAT A REFUND WAS ALLOCATED AND THAT THE AMOUNT WILL REFLECT IN MY ACCOUNT 16.09.16 BUT STILL TO THIS DATE NOTHING HAS BEEN REFUNDED, WHEN CALLING IN TODAY TO FIND OUT WHEN I WILL BE GETTING MY MONEY RETURNED MY CALLS GOT TRANSFERRED BETWEEN THE BUNCH OF SO CALLED CUSTOMER CARE AGENTS., I THEN GET TOLD THAT THE REFUND WAS ONLY LODGED TODAY 22.09.16 AND TYHAT MY MONEY WILL NOW ONLY REFLECT 30.09.16.</p> <p>I WAS JUST WONDERING HOW MANY MONTHS THIS IS GOING TO TAKE TO FINALLY BE A CLOSED CHAPTER. I WOULD PREFER TO GET R68.50 REFUNDED TO ME AS DEBIT ORDER FEES BUT KNOW THIS WILL BE HIGHY UNLIKELY!!!! SO IF THE R59 CAN BE REFUNDED AND I CAN GET A CANCELLATION LETTER STATING THAT MY ACCOUNT IS NOW INACTIVE AND NO FUTURE DEBIT ORDERS WILL BE GOING OFF MY ACCOUNT - WOULD BE EVER SO GRATEFUL.</p> <p> </p> <p>MY ACCOUNT NUMBER IS: 662307 </p>