AN
Anele N
1 reviews | Active since Jan 2018
28 May 2024, 12:54
WORST SERVICE - DON'T SIGN UP!!!
I am having the worst experience with this company, the WORST!
On April 26 I settled my account and requested that my services get cancelled with immediate effect. On April 28 I received a confirmation of termination with immediate effect as requested. 15 days later, I received a call from their client service department stating that I owe them and need to make a payment, apparently my services are still active on their end.
I have since been trying to get hold of their cancellations department with no success, instead they keep sending me emails and never respond when I ask about the confirmation they sent on April 28.
I would never take their service again and would not recommend to anyone.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
30 May 2024, 09:28 Good Day Anele Nkalitshana ,
Kindly note that we did try to get in contact with you however we were unsuccessful.
Please let us know the best time to reach you or share an alternate contact number with us.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply30 May 2024, 09:28
Official
Good Day Anele Nkalitshana ,
Kindly note that we did try to get in contact with you however we were unsuccessful.
Please let us know the best time to reach you or share an alternate contact number with us.
Regards,
Customer Care Department
***
Customer Care Department
***
AN
Anele N's updateReviewer Update
13 Jun 2024, 09:39Another month and this issue hasn't been resolved. No response to my email. All I get is messages to pay an account I requested to be closed and received a confirmation of cancellation. Another CS Agent called last week and requested me to pay R625 for the account to be closed, I did! Communication went quiet thereafter. I WANT THIS ACCOUNT CLOSED. I WANT NOTHING TO DO WITH YOUR SERVICES.
AN
Anele N's update13 Jun 2024, 09:39
Reviewer Update
Another month and this issue hasn't been resolved. No response to my email. All I get is messages to pay an account I requested to be closed and received a confirmation of cancellation. Another CS Agent called last week and requested me to pay R625 for the account to be closed, I did! Communication went quiet thereafter. I WANT THIS ACCOUNT CLOSED. I WANT NOTHING TO DO WITH YOUR SERVICES.