MH
Maropeng H
1 reviews | Active since May 2020
19 Jul 2022, 23:23
Worst service
After days of sending and calling them to come and check my car if the tracker is actually working. I have renewed my account with them and have been with them for 4 years and have must say it’s by far the worst service ever I mean to wait for 3 years for them to come and verify your tracker if is working and not , but once they debit the wrong account they put your account in arrears for they mistake. As for applying for cancellation I won’t even comment.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
21 Jul 2022, 08:20Good Day Maropeng H
Thank you for taking our call and allowing us to assist with your query.
We confirm that your cancellation request has been recieved and processed, confirmation thereof will be emailed to you.
Our Credit Control Department consultant has also been in contact with you and the necessary payment arrangements have been made to clear the outstanding balance on the account.
Regards
Customer Care Department
***
Thank you for taking our call and allowing us to assist with your query.
We confirm that your cancellation request has been recieved and processed, confirmation thereof will be emailed to you.
Our Credit Control Department consultant has also been in contact with you and the necessary payment arrangements have been made to clear the outstanding balance on the account.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Jul 2022, 08:20
Official
Good Day Maropeng H
Thank you for taking our call and allowing us to assist with your query.
We confirm that your cancellation request has been recieved and processed, confirmation thereof will be emailed to you.
Our Credit Control Department consultant has also been in contact with you and the necessary payment arrangements have been made to clear the outstanding balance on the account.
Regards
Customer Care Department
***
Thank you for taking our call and allowing us to assist with your query.
We confirm that your cancellation request has been recieved and processed, confirmation thereof will be emailed to you.
Our Credit Control Department consultant has also been in contact with you and the necessary payment arrangements have been made to clear the outstanding balance on the account.
Regards
Customer Care Department
***
MH
Maropeng H's updateReviewer Update
21 Jul 2022, 08:57Thank you I have made the payment as requested, please advise where do I forward POp and a want to personally thank a lady called Caroline she was really helpful and understanding
MH
Maropeng H's update21 Jul 2022, 08:57
Reviewer Update
Thank you I have made the payment as requested, please advise where do I forward POp and a want to personally thank a lady called Caroline she was really helpful and understanding
Matrix Vehicle Tracking's replyOfficial
21 Jul 2022, 09:11Good Day Maropeng H
Thank you for your post and the content thereof has been noted.
Regards
Customer Care Department
***
Thank you for your post and the content thereof has been noted.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Jul 2022, 09:11
Official
Good Day Maropeng H
Thank you for your post and the content thereof has been noted.
Regards
Customer Care Department
***
Thank you for your post and the content thereof has been noted.
Regards
Customer Care Department
***