Worst service

I am soo disappointed at the service I'm receiving lately, I'm always getting Sms of non payment and I would call in and forward my proof of payment as the are times I made manual payments and I was told it's fixed however on my statement it shows the is a month missing when I ask they tell me it's payment for March and I forwarded prrof of payment but not fixed now in October I made a manual pay and emailed proof of payment to their accounts department email address and called, was advised they didn't receive it, I then asked to send it to the agent, Xolis******** and she never came back to me, even when I sent her an email asking her to confirm if she received the proof of payment. Again yesterday I resent my proof of payment to her and she never responded yet my app is now blocked due to missed payments. When I called it I got a very rude client service consultant who said she will transfer my call, I was on hold for more than 20 minites. The is an issue with the panic button I have been calling and calling about it having to deal with agents who just don't care. MISS MNTAMBO in client services is just the worst.