VM
Vimbai M
1 reviews | Active since Jul 2021
16 Jul 2021, 14:26
Worst Service
I have been sending emails since May for cancellations but they have not either cancelled or contact me . Actually they have been deducting money from my account. I am tired. Have tried to call your customer care and put on hold for 10 or more minutes. Send emails to debtors to stop deducting money but to no avail. Please cancel my account as of June 2021 as per email. I dont owe you anything. I have bwen with you for the past 7 years but you failing to do this one service i request.
Sorry that I have to send a message here but you left me with no option.
Vimbai
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Matrix Vehicle Tracking's replyOfficial
16 Jul 2021, 16:25Good Day Vimbai M
Thank you for your post and the content thereof has been acknowledged.
Please be advised that your cancellation request has been processed and confirmation has been emailed to you.
The necessary credits have been also been requested for the debit order that collected in July 2021 and our Credit Control Department will be in contact with you to discuss the arrears on your account.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for your post and the content thereof has been acknowledged.
Please be advised that your cancellation request has been processed and confirmation has been emailed to you.
The necessary credits have been also been requested for the debit order that collected in July 2021 and our Credit Control Department will be in contact with you to discuss the arrears on your account.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Jul 2021, 16:25
Official
Good Day Vimbai M
Thank you for your post and the content thereof has been acknowledged.
Please be advised that your cancellation request has been processed and confirmation has been emailed to you.
The necessary credits have been also been requested for the debit order that collected in July 2021 and our Credit Control Department will be in contact with you to discuss the arrears on your account.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for your post and the content thereof has been acknowledged.
Please be advised that your cancellation request has been processed and confirmation has been emailed to you.
The necessary credits have been also been requested for the debit order that collected in July 2021 and our Credit Control Department will be in contact with you to discuss the arrears on your account.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***