KvdW
Karlien van der Westhuizen
1 reviews | Active since Jul 2023
04 Jul 2023, 12:13
Worst onboarding process ever!
It was required by my insurance company to get a tracking device for our company delivery van. The onboarding process was a mess, documents ask the same information over & over, and then to actually setup your profile on the Matrix mobile app via WhatsApp doesn't even work. I am not sitting with a business vehicle I am unable to drive, as insurance will not pay out if it is in an accident now. Customer service is degusting. They truly don't care about people - NOT worth the "cheap" price for a tracking device. Rather go to another company that can offer better customer service.
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Matrix Vehicle Tracking's replyOfficial
04 Jul 2023, 14:50Good Day Karlien van der Westhuizen,
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Jul 2023, 14:50
Official
Good Day Karlien van der Westhuizen,
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***