Worst mistake ever!!!

Item: Matrix Vehicle Tracking
Rating: 1
Author: Kandall M

The worst experience. I emailed in June to get a final statement to cancel the subscription. Received an email the amount was paid on the 30 of June 2021 and received an email that the cancelation was processed but unfortunately it was not. My account was debited in July August September October and now November. I have phoned numerous times. Spoke to different people with a different excuse. A credit note has been sitting with your financial team for months now. Patience has run out.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

09 Nov 2021, 10:19

Good Day Kandall Moodley

We have escalated your query and will revert back to you.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply09 Nov 2021, 10:19

Official

Good Day Kandall Moodley

We have escalated your query and will revert back to you.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

10 Nov 2021, 11:07

Good Day Kandall M

Thank you for taking my call.

This is confirmation that that the credit note has been approved and posted on your account, and the account has been closed.

We do apologize for the delay.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply10 Nov 2021, 11:07

Official