worst experince ever with agents who are clearly not fit to deal with clients.

was a client of Matrix for 5 years and cancelled my contract at the beginning of October. this was due to the fact that for 2 years the device did not work and no communication was sent stating that a new device needed to be installed. however the debit orders still went through monthly. i received communication that my conract is cancelled but the debit order was still processed. i contacted the cancellations department and spoke to a lady that said the debit order was not supposed to be processed and that a refund will need to be logged and will take 30 days. while chatting to her the call got cut. for the next week I tried calling the cancellations department and the call kept disconnecting. i sent numerous emails and got no response so returned the debit order. Now i am being harassed stating that i owe them money. just got call from a very rude agent from a *** number. i am explaining to her what transpired and she expects me to call them to request recordings. should this not be her job. she is a very rude individual who interrupts a person constantly and does not want to listed but just wants you to pay. i suggest that you train your staff on how to deal with clients. i do not work for you so i will not conduct an investigation this is your job so you do it. if you have an unfit accounting system then that is not my problem you sort that out.