WORST EXPERIENCE EVER! Incorrectly billing post contract cancellation date, and reporting arrears to the credit bureau incorrectly!

I have formally given notice to cancel my policy on 15 January 2025, and have written confirmation from the company that my contract will be cancelled on 15 February 2025. The consultant also confirmed that my last debit order would be on 20 January 2025. When the debit orders kept going off on 20 February and 20 March, I instructed my bank to reverse the debit orders, as they were charged incorrectly. The company has handed me over to Collections for these debit order that got reversed, and reported it to the Credit Bureau, which is affecting my credit score. I have tried so many times getting hold of the company via phone and email to get the matter resolved, but no one is responding. I do not owe the company any outstanding amount, as the collection of 20 January was successful, and my contract officially came to an end on 15 February 2025. Please assist in rectifying my credit bureau position by removing the adverse notice, urgently! After the Hellopeter complaint 26 August 2025, the company phoned me saying that I need to pay the instalment of 20 February. I explained to them that I gave a month's notice on 15 January, and that my contract officially terminated on 15 February. As a result, I do not owe this company anything.

I also requested them to provide me with a copy of the telephone recording on 15 January 2025 at 14h39, when I gave notice of cancelling my contract. During this telephone conversation, the consultant confirmed to me that the last payment due would be on 20 January 2025.

The consultant has phoned me on 3 September to tell my that they have listened to the recording, and that I am correct. The consultant did confirm that 20 January would be my last debit order.

I requested that the company rectify the position as soon as possible with the credit bureaus, and I expect to have action plans and timelines in writing by end of today (3 September 2025).

I have not received any written confirmation on the matter, and the adverse notice is still reflecting on my credit record. I have not heard anything from the company again on this matter.