WORST EXPERIENCE EVER!!!! HORRIBLE

Story of my Life : sold my car which had the device in DECEMBER 2020. January 2021 i call to get the contract cancelled ( i was on a month to month contract since 2011) End of February...my account has not been cancelled. Beginning of March 2021 another debit order goes through my account, i call in and get told that i need to do this cancellation in writing, i do exactly that and i get an auto-reply email with a case number. end of March another debit order goes through, i reverse it. April same thing. i call in....nothing happens. July 2021 we still playing the same game of debit and reversal, call in and send another email..nothing happens.

Today September 8th 2021 i get a call from Lancet Debt Collection informing me that Mix Telematics has handed over my account to them! what do you call this??? now my credit record is in ruins because of their incompetency!!! I call Mix Telematics and no one can explain to me, they instead put me on hold for a good 20 minutes...only to be told that they cannot trace the email i sent in March ...even after me giving them the case number. I am being asked to resend the email that i sent in march, which i just did. Iam fuming, i will never ever recommend them even with a gun held to my head!!!! I am in shock!