Worst experience ever

I am very disappointed with Matrix’s service and the way they handled my account.

I was contacted by Goodness Tshwala from retention department and told that my subscription would be reduced from R241 to R199 per month, and that I would receive more services. This sounded like a good deal, but it turns out it was not true.

After checking my account, I realized that my service was actually downgraded instead of improved. This is completely different from what was promised to me, and I feel that I was misled just to keep me as a customer.

To make matters worse, I also received an email stating that an installation was done today, which is completely false. No installation took place at all. This raises serious concerns about their processes and the accuracy of their records.

Because of this experience, I have decided that I will be cancelling my subscription when my contract ends in May. I have lost trust in the service.

I would not recommend this company based on my experience.