NK
Nadia K
1 reviews | Active since Jan 2019
16 Mar 2021, 12:44
Worst decision ever.
Worse customer service ever...I have been trying to get hold of someone in the accounts department to field a query where my contract was canceled and they still constantly deducted debits... And apparently I am in arrears aswel so now they doubling debit orders... I have never been so disgusted with service in my life... Accounts department"looking" in to my account and never came back to me with an answer... Do yourself a favor and never ever sign up with this people.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
16 Mar 2021, 16:07Good Day Nadia K
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
We have escalated your account for further investigation concerning the arrears and we will revert back to you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
We have escalated your account for further investigation concerning the arrears and we will revert back to you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Mar 2021, 16:07
Official
Good Day Nadia K
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
We have escalated your account for further investigation concerning the arrears and we will revert back to you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
We have escalated your account for further investigation concerning the arrears and we will revert back to you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
18 Mar 2021, 12:22Good Day Nadia K
We can confirm that an agent did get in contact with you and has played the call recording for you. The agent has provided you with the outstanding amount and our banking details for payment.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has played the call recording for you. The agent has provided you with the outstanding amount and our banking details for payment.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Mar 2021, 12:22
Official
Good Day Nadia K
We can confirm that an agent did get in contact with you and has played the call recording for you. The agent has provided you with the outstanding amount and our banking details for payment.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has played the call recording for you. The agent has provided you with the outstanding amount and our banking details for payment.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***