CV
Caroline V

1 reviews | Active since Feb 2021

21 Oct 2022, 07:29

Worst customer service/No customer service

Canceled Beame apon our vehicle being sold. Our account to date is still being debited. We then had a second Beame installed into our new Toyota HILUX only to find out (from the hijack/solen/recovery unit), that you have our vehicle registered as a Toyota STARLET. It is totally unacceptable that a vehicle tracking company have the wrong model of car captured. Not only this but our emails and calls go unanswered, and so our vehicle, which happens to be thee most hijacked vehicle in SA, is registered with you people as a Starlet because the effing hijack/recovery call center can't change it on their system!!! I can't wrap my brain around it. Call us back immediately.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 Oct 2022, 09:00
Official
Good day Caroline V,

Thank you for raising your concern and affording us the opportunity to assist.

We can confirm that confirmation of the cancellation has been sent to you and a credit has been prepared for the incorrect billing.

Regards,
Customer Care Department
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