RR
Reco R
1 reviews | Active since May 2025
14 Jul 2025, 14:37
Worst customer service you will experience
If you want peace of mind, get yourself another tracking company. Even if the dealership tells you it's free for however many years insist on getting your own tracker elsewhere. Believe me, it's not worth it getting into business with these people
Helpful (0)
Replies (9)0
Replies (9)
Matrix Vehicle Tracking's replyOfficial
14 Jul 2025, 15:04Good Day Reco Ramuhovhi,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department***
Matrix Vehicle Tracking's reply14 Jul 2025, 15:04
Official
Good Day Reco Ramuhovhi,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department***
Matrix Vehicle Tracking's replyOfficial
15 Jul 2025, 08:52Good day Reco Ramuhovhi,
This is confirmation that we have reached out to you regarding your case and sent an email requesting your recent ITC report.
Once we receive it, we will proceed with escalating the matter to the credit bureau for an update.
Regards,Customer Care Department***"
This is confirmation that we have reached out to you regarding your case and sent an email requesting your recent ITC report.
Once we receive it, we will proceed with escalating the matter to the credit bureau for an update.
Regards,Customer Care Department***"
Matrix Vehicle Tracking's reply15 Jul 2025, 08:52
Official
Good day Reco Ramuhovhi,
This is confirmation that we have reached out to you regarding your case and sent an email requesting your recent ITC report.
Once we receive it, we will proceed with escalating the matter to the credit bureau for an update.
Regards,Customer Care Department***"
This is confirmation that we have reached out to you regarding your case and sent an email requesting your recent ITC report.
Once we receive it, we will proceed with escalating the matter to the credit bureau for an update.
Regards,Customer Care Department***"
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Reco R's updateReviewer Update
23 Jul 2025, 22:15Updating on this - Initial email in this matter was sent on March 27th 2025. The response in the end of July is a request for me to be patient and it MIGHT be resolved August
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Reco R's update23 Jul 2025, 22:15
Reviewer Update
Updating on this - Initial email in this matter was sent on March 27th 2025. The response in the end of July is a request for me to be patient and it MIGHT be resolved August
Matrix Vehicle Tracking's replyOfficial
24 Jul 2025, 11:35Good day Reco Ramuhovhi
Thank you for the feedback.
This is confirmation that as per the email correspondences the request has been submitted to credit bureau.
Should you require further assistance please send us an email or message us on Facebook.
Kind regards,Customer Care Department***
Thank you for the feedback.
This is confirmation that as per the email correspondences the request has been submitted to credit bureau.
Should you require further assistance please send us an email or message us on Facebook.
Kind regards,Customer Care Department***
Matrix Vehicle Tracking's reply24 Jul 2025, 11:35
Official
Good day Reco Ramuhovhi
Thank you for the feedback.
This is confirmation that as per the email correspondences the request has been submitted to credit bureau.
Should you require further assistance please send us an email or message us on Facebook.
Kind regards,Customer Care Department***
Thank you for the feedback.
This is confirmation that as per the email correspondences the request has been submitted to credit bureau.
Should you require further assistance please send us an email or message us on Facebook.
Kind regards,Customer Care Department***
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Reco R's updateReviewer Update
24 Jul 2025, 11:41Don't mind me. I'm just giving context to other users that you've been doing this run around for 4 months now
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Reco R's update24 Jul 2025, 11:41
Reviewer Update
Don't mind me. I'm just giving context to other users that you've been doing this run around for 4 months now
RR
Reco R's updateReviewer Update
03 Aug 2025, 15:18Last communication from Mix Telematics was the issue will be resolved by month-end July (Initially sent the query to them on March 27th). Sitting here in August and still in the same place as we were on March 27th
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Reco R's update03 Aug 2025, 15:18
Reviewer Update
Last communication from Mix Telematics was the issue will be resolved by month-end July (Initially sent the query to them on March 27th). Sitting here in August and still in the same place as we were on March 27th
Matrix Vehicle Tracking's replyOfficial
05 Aug 2025, 09:13Good Day Reco Ramuhovhi.
Thank you for your reply.
We have submitted the matter to our accounts department for a review.
Communication will be provided the soonest.
Best Regards
Customer Care department
***
Thank you for your reply.
We have submitted the matter to our accounts department for a review.
Communication will be provided the soonest.
Best Regards
Customer Care department
***
Matrix Vehicle Tracking's reply05 Aug 2025, 09:13
Official
Good Day Reco Ramuhovhi.
Thank you for your reply.
We have submitted the matter to our accounts department for a review.
Communication will be provided the soonest.
Best Regards
Customer Care department
***
Thank you for your reply.
We have submitted the matter to our accounts department for a review.
Communication will be provided the soonest.
Best Regards
Customer Care department
***
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Reco R's updateReviewer Update
08 Aug 2025, 11:46For anyone that's interested, you can reach out to me on my email - *** where I can share the emails from Mix Telematics where they are not going to correct the above
RR
Reco R's update08 Aug 2025, 11:46
Reviewer Update
For anyone that's interested, you can reach out to me on my email - *** where I can share the emails from Mix Telematics where they are not going to correct the above
Matrix Vehicle Tracking's replyOfficial
12 Aug 2025, 08:58Good Day Reco Ramuhovhi.
We confirm that your account is in good standing and we have communicated this to the credit bureau.
Thank you for your understanding.
Best Regards
Customer Care department
***
We confirm that your account is in good standing and we have communicated this to the credit bureau.
Thank you for your understanding.
Best Regards
Customer Care department
***
Matrix Vehicle Tracking's reply12 Aug 2025, 08:58
Official
Good Day Reco Ramuhovhi.
We confirm that your account is in good standing and we have communicated this to the credit bureau.
Thank you for your understanding.
Best Regards
Customer Care department
***
We confirm that your account is in good standing and we have communicated this to the credit bureau.
Thank you for your understanding.
Best Regards
Customer Care department
***