1 reviews | Active since Nov 2017
Worst customer service, no cancellation possibility
I have cancelled my contract in March 2022 at the end of the term. I gave notice that I was selling my car. They indicated I needed to cancel by sending my details to *** and ***.
They incorrectly billed me at the end of April 2022 again which I then stopped the debit order and send another mail asking to cancel. Once again this was ignored with no feedback. They keep sending sms that I need to pay. Everytime you phone you get placed on a call line that goes forever.
Eventually at beginning of July I got placed through to someone who clearly indicated it was a billing error and they will correct this and send a paid up letter.
A week went by and got a letter I am being handed over to the credit bureau. So now my credit record is going to take a knock out of this *********** company.
Please never ever subscribe with a company like this again. I learned that you need to check cancellation procedures before you subscribe.
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised that credit was requested from our finance department and is awaiting management to approve, we have requested for a emergency approval from them.
As soon as they approve we will send confirmation of a paid up letter to you.
Please accept our sincere apology for any inconvenience caused with this.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised that credit was requested from our finance department and is awaiting management to approve, we have requested for a emergency approval from them.
As soon as they approve we will send confirmation of a paid up letter to you.
Please accept our sincere apology for any inconvenience caused with this.
Regards
Customer Care Department
***
Your issue was still not solved and again getting threatened sms that you will report me. Please note any adverse affects to my credit score because of your company negligence will not go unanswered.
I will report this company at every bureau, agency and ombudsman. I will not just let this slide as there is 100's of bad reviews about exactly the same thing. Your company is a ******** organisation that *****s peoples money with empty threats.
Your apology is not accepted until this matter is solved for all your customers.
Regards,
Your issue was still not solved and again getting threatened sms that you will report me. Please note any adverse affects to my credit score because of your company negligence will not go unanswered.
I will report this company at every bureau, agency and ombudsman. I will not just let this slide as there is 100's of bad reviews about exactly the same thing. Your company is a ******** organisation that *****s peoples money with empty threats.
Your apology is not accepted until this matter is solved for all your customers.
Regards,