1 reviews | Active since Mar 2009
Worst customer service in the world - they could not care
<p>The following cases have either gone unattended, or been processed incorrectly: ***5, ***9 and ***3. When you call and try to speak to a customer service manager, you get the run-around, you must leave your details and they don't call you back. I am seriously regretting signing up with Matrix for my new vehicle recently. I will not make that mistake again.</p>
Dear kobus99
We thank you for your post and for allowing us the opportunity to assist.
From the outset we wish to sincerely apologise for the frustration that has been caused. This is certainly not an indication of our overall service levels and assure you the matter has been dealt with internally.
I refer to your discussion with our Customer Retentions Department and confirm that your concerns have been addressed.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
Dear kobus99
We thank you for your post and for allowing us the opportunity to assist.
From the outset we wish to sincerely apologise for the frustration that has been caused. This is certainly not an indication of our overall service levels and assure you the matter has been dealt with internally.
I refer to your discussion with our Customer Retentions Department and confirm that your concerns have been addressed.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com