JC
Johann C
1 reviews | Active since Feb 2019
04 Oct 2023, 09:55
WORST CUSTOMER SERVICE EVER!
Requested installation of a new unit, confirmed debit order and installation date. After I spoke to the call center and confirmed above mentioned. NO FEEDBACK HAS BEEN RECEIVED YET. I HAVE MADE NUMEROUS ATTEMTS TO CALL THE CALL CENTER, PUT ON HOLD FOR 17 MINUTES WITH NO ANSWER. SO I DROPPED THE CALL. NO CALL BACK NOTHING! THIS IS ABSOLUTELY ABSURD! If this unit is not installed by tomorrow (5 Oct 2023) and they dare take an debit order, it will be *****. If this is the kind of service an aspiring customer receives, I feel sorry for people who are already customers.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
04 Oct 2023, 11:26Good Day Johann Claassens ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Sales Department .
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Sales Department .
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Oct 2023, 11:26
Official
Good Day Johann Claassens ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Sales Department .
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Sales Department .
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
JC
Johann C's updateReviewer Update
04 Oct 2023, 11:41Do not bother anymore, I already phoned your customer care and told them to not install the unit.
Since when do customers need to beg for service delivery.
Empty promise after empty promise! You do not tell a client that a confirmation email will be sent by the Monday, come Wednesday and nothing has been received yet.
Actually I cannot complain about the customer service, because there is none to start with.
Since when do customers need to beg for service delivery.
Empty promise after empty promise! You do not tell a client that a confirmation email will be sent by the Monday, come Wednesday and nothing has been received yet.
Actually I cannot complain about the customer service, because there is none to start with.
JC
Johann C's update04 Oct 2023, 11:41
Reviewer Update
Do not bother anymore, I already phoned your customer care and told them to not install the unit.
Since when do customers need to beg for service delivery.
Empty promise after empty promise! You do not tell a client that a confirmation email will be sent by the Monday, come Wednesday and nothing has been received yet.
Actually I cannot complain about the customer service, because there is none to start with.
Since when do customers need to beg for service delivery.
Empty promise after empty promise! You do not tell a client that a confirmation email will be sent by the Monday, come Wednesday and nothing has been received yet.
Actually I cannot complain about the customer service, because there is none to start with.
Matrix Vehicle Tracking's replyOfficial
04 Oct 2023, 14:27Good Day Johann Claassens ,
We sincerely Apologies for the unfortunate service you have received the in past.
We confirm that our Sales Department has closed the installation case per request.
Regards,
Customer Care Department
***
We sincerely Apologies for the unfortunate service you have received the in past.
We confirm that our Sales Department has closed the installation case per request.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Oct 2023, 14:27
Official
Good Day Johann Claassens ,
We sincerely Apologies for the unfortunate service you have received the in past.
We confirm that our Sales Department has closed the installation case per request.
Regards,
Customer Care Department
***
We sincerely Apologies for the unfortunate service you have received the in past.
We confirm that our Sales Department has closed the installation case per request.
Regards,
Customer Care Department
***